Refund policy
We offer returns within 30 days of the date you receive your order. Return shipping costs are the responsibility of the customer. There are no restocking fees or hidden charges.
HOW THE RETURN PROCESS WORKS
To initiate a return, please contact our customer support team by email and include your order number and the item you wish to return.
Email: Info@sleephomelife.com
Once your request is reviewed, we will provide you with return instructions and the address where the item should be sent.
After we receive and inspect the returned item and confirm it meets our return requirements, your refund will be issued within 10 business days using the original payment method.
RETURN CONDITIONS
Returned items must be unused, unworn, and in original condition, including all original packaging, tags, protective films, and accessories.
A receipt or proof of purchase is required for all returns.
Return shipping costs and labels are the responsibility of the customer.
Items purchased during sales or promotions are eligible for return, unless otherwise stated.
Returns sent without prior approval will not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt so we can resolve the issue as quickly as possible.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs. We offer a 30-day hassle-free return period for all eligible items. There are no restocking fees or hidden costs involved.
NON-RETURNABLE ITEMS
We do not accept returns for the following items:
Customized or personalized watches or products
Gift cards
Hazardous materials, flammable liquids, or gases
If you are unsure whether your item is eligible for return, please contact us before sending it back.
EXCHANGES
We do not currently offer direct exchanges.
The fastest way to receive a different model, color, or size is to return the original item and place a new order. All returns must be initiated within 30 days of delivery and must comply with this Returns Policy.
QUESTIONS
If you have any questions regarding returns or refunds, please contact us and we will be happy to assist you.
Email: Info@sleephomelife.com
Phone: +19295816179
CONTACT INFORMATION
Store Name: Sleep Home Life
Company Name: SOLVIRO LIMITED
Registration: 80277742
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
Customer Support Hours: Monday through Friday, 9:00 AM to 5:00 PM
We aim to respond within 24 hours.